A+ Certification Prep (up to 56 Hours):
Recommended Prerequisite: A good working knowledge of DOS and Windows.
Price: $2,195
A+ Certification is a CompTIA-sponsored testing program that certifies the competency of entry-level (6 months experience) computer service technicians. To obtain A+ Certification, you must pass two exams: A+ Core Service Technician Exam and A+ DOS/Windows Service Technician Exam.
In this course, you will prepare for the certification exams with a combination of hands-on instructor led classroom work, reading, independent study, and homework. Learn how to document your work and understand correct procedure for telephone and on-site support. Explore control settings, CMOS, manage IRQ and DMA settings, managing I/O addresses, and the boot process. Understand ESD, examine system board components, working with the CPU, and install expansion cards. Configure single and dual floppy drives. Install, manage, and optimize a hard drive. Install and customize Windows. Compare Windows XP to Windows 2000 and Windows NT and Windows 98. Work with dual hard drives and install a removable drive. Troubleshoot drives, benchmark a PC, and troubleshoot the boot process.
Working with peripherals, you will install an internal modem, resolve serial port conflicts, install a sound card, resolve interrupt conflicts, install a SCSI adapter, and resolve SCSI chain conflicts. Learn to install and manage memory by installing RAM, examine CONFIG.SYS and AUTOEXEC.BAT, manage memory with DOS and Windows 9x.
Learn to install power protection devices, troubleshoot power chains, and work with the power supply. Explore media by installing a video adapter card and printers. Look at communications and dial-up networking. Upgrade to a Windows NT workstation, install Windows NT workstation, customize and repair Windows, manage memory in Windows NT, explore the Windows NT Registry, and work with communications in Windows NT.
Identify network components; understand networking with Windows 9x and Windows NT, and integrating the Internet. Learn to maintain a system by using virus protection, backups, and creating a preventative maintenance plan. Examine building a PC.
Course content may vary based on level of students and manuals available. Sorry no free retakes for this class.Build your Own PC (up to 6 Hours):
Recommended Prerequisite: A+ Certification Course.
Price: $1,550
Students will build a PC from scratch. They will learn the differences in compontents, make parts lists, learn to order on-line. They will be provided the components to Build a working PC to hold the latest Operating System and Software. They will include toolkits, case, motherboard, processor, video card, network card, hard drive, writable CD Roms, keyboards, mouse, floppy drive, speaker and Monitor. Students will then install the latest operating system and various software. The computers will then be set up for a network. At the end of the class, the student will have a working PC with licensed software. This will allow them to practice building and troubleshooting a machine. Sorry no free retakes for this class.Network+ Certification 2005 Objectives Prep (up to 40 Hours):
Recommended Prerequisite: A good working knowledge of DOS and Windows.
Price: $1,995
The CompTIA Network+ certification is an international industry credential that validates the knowledge of networking professionals with at least nine months of experience in network support or administration or adequate academic training. A typical candidate would have CompTIA A+ certification or equivalent knowledge, but this is not a prerequisite. An accepted foundation-level, vendor-neutral certification for networking professionals, many IT certifications integrate CompTIA Network+ into their curriculums. There are approximately 135,000 CompTIA Network+ certified professionals worldwide. The skills and knowledge measured by this examination were derived from an industry-wide job task analysis and validated through an industry-wide survey of more than 2,500 participants.
You will learn basic networking concepts such as; types of servers, topologies, and planning a network design. You will get an introduction to the OSI model. You will learn network adapter configuration, protocols, channel access methods, transport protocols, remote access protocols, and security protocols. Introduction to network communication methods, cables and connectors, coaxial and fiber optic cables, and Ethernet and token ring devices. Introduction to bridges, routers and switches. Introduction to remote connectivity, installing and configuring a modem, Remote Access Service (RAS), remote access clients, and WAN connectivity.
You will get an Introduction to the science of troubleshooting. Evolution of TCP/IP and TCP/IP fundamentals. IP addressing, subnetting, special addressing, and TCP/IP installation and configuration. Discuss firewalls and proxy servers. TCP/IP troubleshooting tools, Telnet, File Transfer Protocol, and troubleshooting examples. Identifying network operating system features; Microsoft Windows, Novell NetWare, UNIX, Linux, and Mac OS X Server, and AppleShare IP. Network client review. Introduction to directory services; Windows networking concepts, active directory, new active directory features in Windows Server 2003, Windows NT domains, and Novell Directory Services/eDirectory. Accessing and managing resources in a Windows network. Monitoring and troubleshooting a Windows server. Managing and troubleshooting resources in a NetWare network. Introduction to fault tolerance, disaster recovery, and routine maintenance.
Course content may vary based on level of students and manuals available. Sorry no free retakes for this class.
MCDST Certification Requirements
Recommended Prerequisite:
A+ certification, Network+ certification or equivalent experience
Microsoft Content Dated: November 04, 2004
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. MCDST candidates are required to pass two core exams. Elective exams are not required.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
MCP, MCSA, & MCSE Certification Requirements
We have created a career track that will progress in 3 steps.
Step 1 – MCP
Step 2 – MCSA
Step 3 – MCSE
If you complete all 3 steps you will have your MCSE certification. We have chosen these classes to include some of the most widely used skills such as Exchange Server and Network Security.
Recommended Prerequisite:
A+ certification, Network+ certification or equivalent experience
Microsoft Content Dated: January 31, 2005
STEP 1: Microsoft Certified Professional (MCP) candidates are required to pass one current Microsoft certification exam that provides a valid and reliable measure of technical proficiency and expertise.
Exam 70-270: Installing, Configuring, and Administering Microsoft Windows® XP Professional
STEP 2: Microsoft Certified Systems Administrator (MCSA) candidates on the Microsoft Windows Server™ 2003 track are required to pass 4 exams: 1 Elective Exam (70-284) and 3 Core Exams -Two networking system exams (70-290 & 70-291) & One client operating system exam (70-270).
Exam 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment
Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003
STEP 3: Microsoft Certified Systems Engineer (MCSE) candidates on the Microsoft Windows Server™ 2003 track are required to pass 7 exams: 1 Elective Exam (70-284) and 6 Core Exams - Four networking system exams (70-290, 70-291, 70-293, 70-294), One client operating system exam (70-270), and One design exam (70-298).
Exam 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
Exam 70-298: Designing Security for a Microsoft Windows Server 2003 NetworkMCDST Exam 70-271: Supporting Users and Troubleshooting a Windows XP OS: (up to 24 hours)
Recommended Prerequisite: A+ certification, Network+
certification or equivalent experience
Price: $1,224
This course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271. Students will learn how to install the Windows XP operating system, manage users and the Windows environment, and troubleshoot and optimize system performance.
Table of Contents
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Unit 1: Installing the operating system |
Unit 6: Optimizing performance |
MCDST Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Windows XP OS: (up to 16 hours)
Recommended Prerequisite: A+ certification, Network+
certification or equivalent experience
Price: $875
This course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-272. Students will learn how to support applications in Windows XP, install and configure Microsoft Office, and set up and manage application security.
Table of Contents
Unit 1: Application support
Topic A: Windows XP application support
Topic B: Built-in applications
Topic C: Internet Explorer and Outlook Express
Topic D: Remote Assistance
Unit 2: Office installation
Topic A: Office installation
Topic B: Office add-ins and templates
Topic C: Troubleshooting
Unit 3: Office configuration
Topic A: Office customizations
Topic B: Office updates and upgrades
Unit 4: Outlook configuration
Topic A: Setting up Outlook
Topic B: E-mail management
Topic C: Outlook data protection
Unit 5: Application security
Topic A: Security threats
Topic B: Security measures
Appendix A: Desktop Support Technicians
Topic A: The DST job role
Topic B:
Certifications
Microsoft Exam 70-270: Windows XP Professional Administration: (up to 30 hours)
Recommended Prerequisite: A+ certification, Network+
certification or equivalent experience
Price: $1,550
This course will prepare individuals to pass the Microsoft Exam 70-270. Focused exclusively on the certification exam objectives, this open modular guide offers quick scanning in the classroom and is filled with interactive exercises.
Table of Contents
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Unit 1: Installation |
Unit 7: Security for domain members |
Microsoft Exam 70-284: Implementing and Managing Exchange Server 2003: (up to 35 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,795
This course covers the full range of skills and concepts that students need to know, such as installing Microsoft Exchange Server 2003, creating and managing recipients, configuring client connectivity, managing servers, implementing security, creating and managing public folders, choosing appropriate data storage hardware, backing up and restoring Exchange data, and migrating from previous versions of Exchange.
Table of Contents
|
Unit 1:
Introduction to Exchange Server 2003 Topic A: Types of messaging systems Topic B: Exchange Server 2003 features Topic C: Exchange Server 2003 editions Unit 2: Exchange Server 2003 Installation and Configuration Topic A: Server preparation Topic B: Exchange Server 2003 installation Topic C: Exchange Server 2003 Administration Tools Topic D: Exchange Server 2003 configuration Topic E: Configuring DNS to support Exchange Unit 3: Recipient management Topic A: Recipient types Topic B: Recipient management Topic C: Query-based distribution groups Topic D: Recipient settings Topic E: Recipient policies Unit 4: Outlook and Outlook Web Access Topic A: Exchange client access Topic B: Microsoft Outlook 2003 installation Topic C: Internet e-mail clients Topic D: Outlook Web Access Topic E: Outlook and Outlook Web Access security Unit 5: Address Management Topic A: Address lists Topic B: Offline Address Lists Topic C: Recipient Update Service Unit 6: Public Folders Topic A: Getting started with public folders Topic B: Public folder permissions Topic C: Public folder replication Topic D: Public folder referrals Topic E: Troubleshooting public folders |
Unit 7: Configuring & Managing Exchange Server |
Microsoft Exam 70-290: Managing and Maintaining a Windows Server 2003 Environment (Updated): (up to 35 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,795
This course helps students explore the Windows Server 2003 Editions and the concepts and practices of networked systems. Management of hardware, user groups, computer accounts, file access and disk storage are thoroughly explored. Server administration is also covered, including important concepts such as Group Policy, performance monitoring, backups, disaster recovery, and Windows Server 2003 security features.
Table of Contents
|
Unit 1: Introduction to Windows Server 2003 |
Unit 8: Managing printers |
Microsoft Exam 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network: (up to 40 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,995
This course is designed to provide students with the knowledge and skills to implement, manage, and maintain a Microsoft Windows Server 2003 network infrastructure. It is intended for systems engineers, network designers, and network administrators who are responsible for tasks such as implementing, managing, and/or maintaining TCP/IP addressing and routing, Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), Windows Internet Name Service (WINS), remote access, as well as IPSec and certificates to secure Internet Protocol (IP) traffic.
Table of Contents
|
Unit 1: Networking overview |
Unit 8: Windows Internet Naming Service |
Microsoft Exam 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure: (up to 28 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,450
This course is designed to provide the skills and knowledge necessary to implement, administer, manage, and maintain a Microsoft Windows Server 2003 network infrastructure.
Table of Contents
|
Unit 1 : Windows Server 2003 network planning |
Unit 8 : Manage and troubleshoot DNS |
Microsoft Exam 70-294: Implementing & Maintaining a Windows Server 2003 Active Directory Infrastructure: (up to 24 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,224
This course is designed to give proficiency in the skills and knowledge necessary to implement, administer, manage, and maintain a Microsoft Windows Server 2003 network infrastructure.
Table of Contents
|
Unit 1: Introduction to Active Directory |
Unit 9: Active Directory authentication and
security |
Microsoft Exam 70-298: Designing Security for a Windows Server 2003 Network: (up to 30 hours)
Recommended Prerequisite: 70-270 or equivalent experience
Price: $1,550
This course is designed to provide students with the knowledge and skills to analyze business requirements for a secure Microsoft Windows Server 2003 network infrastructure, and to design a security solution that meets those requirements. It is intended for systems engineers, network designers, and security specialists.
Table of Contents
Unit 1: Designing a secure network framework
Topic A: Analyzing business requirements for security
Topic B: Designing a framework for implementing security
Topic C: Analyzing technical constraints when designing security
Unit 2: Securing servers based on function
Topic A: Defining a baseline security template
Topic B: Deploying security templates
Topic C: Designing security for servers that have specific roles
Unit 3: Designing a secure public key infrastructure
Topic A: Designing a public key infrastructure
Topic B: Designing certificate distribution
Unit 4: Securing the network management process
Topic A: Designing security for network management
Topic B: Designing a security update infrastructure
Topic C: Designing trust relationships between domains and forests
Unit 5: Securing network services and protocols
Topic A: Designing network infrastructure security
Topic B: IPSec policies overview
Topic C: Designing security for data transmission
Topic D: Design security for wireless networks
Unit 6: Securing Internet Information Services
Topic A: Designing user authentication for IIS
Topic B: Designing security for IIS
Unit 7: Securing VPN and extranet communications
Topic A: Designing security for communication between networks
Topic B: Designing VPN connectivity
Unit 8: Securing Active Directory
Topic A: Designing an access control strategy for directory services
Topic B: Designing a group strategy for accessing resources
Unit 9: Securing network resources
Topic A: Designing a file and folder access control strategy
Topic B: Designing to use an Encrypted File System
Topic C: Designing security for a backup and recovery strategy
Unit 10: Securing network clients
Topic A: Securing client computers
Topic B: Designing a client authentication strategy
Topic C: Designing a secure remote access plan
Microsoft Exam 70-620: Configuring Microsoft Windows Vista: (up to 32 hours)
Recommended Prerequisite: Student should be familiar with
personal computers, basic networking and TCP/IP knowledge
Price: $1,650
This course is designed to acquire basic Windows Vista administrative skills, including installing and administering Windows Vista on desktop and notebook computers.
Table of Contents
| Unit 1: Upgrade and installation Topic A: Upgrades Topic B: Installation Unit 2: Post-installation tasks Topic A: Customization Topic B: Windows Aero Topic C: Startup troubleshooting Unit 3: Security Topic A: User accounts Topic B: Windows Firewall Topic C: Windows Update Topic D: Malware Unit 4: Monitoring Topic A: System information Topic B: Event Viewer Unit 5: Configuration Topic A: Networking Topic B: Accessibility features Topic C: Parental Controls Unit 6: File management Topic A: Folders Topic B: File maintenance Topic C: Sharing Topic D: Searching Topic E: Data protection |
Unit 7: Software and devices Topic A: Applications Topic B: Devices and drivers Topic C: Printers Unit 8: Internet Explorer 7 Topic A: Configuration Topic B: Security Unit 9: Applications Topic A: Media applications Topic B: Windows Sidebar Topic C: Windows Mail Topic D: Windows Meeting Space Topic E: Windows Calendar Topic F: Windows Fax and Scan Unit 10: Mobile computing Topic A: Configuration Topic B: Power settings Topic C: Tablet PCs Topic D: Handheld computers Topic E: Portable computer maintenance and troubleshooting Unit 11: Mobile networking Topic A: Network connectivity Topic B: Offline files Topic C: Remote Assistance and Remote Desktop |