Conducting Interviews (up to 6 Hours):
Identify the benefits of interviewing skills and the various types of interviews; define success factors; and identify the steps involved in writing and finalizing the success factors for a position. Establishing a plan for an interview and prepare an office for an interview. Handle an interview by developing an understanding of the various types of candidates, conduct an interview by following a specific structure, and use effective communication techniques when interviewing. Identify the types of bias, the steps involved in evaluating a candidate, and several criteria for ranking candidates. Identify the follow-up tasks that should be performed after an interview. List the provisions outlined by EEO and identify appropriate and inappropriate questions, including those that are not permissible according to the law. Define disability, identify the questions that are prohibited by the ADA, hire prospective employees legally under the Immigration Reform and Control Act, and use Form I-9.
Conducting Meetings (up to 3 Hours):
Identify the benefits, types and misconceptions about meetings, plan a meeting, participate in a meeting, and close a meeting. Identify the types of meeting leaders and the characteristics of an effective meeting leader, the process to follow when making decisions in a meeting, and explain how to identify and minimize groupthink in meetings. Identify the main causes of conflict and the ways to resolve conflict in meetings, and the common difficult personality types in meetings, and identify the characteristics of a positive and negative climate and the steps to build a positive climate when communicating. Identify the ways to communicate clearly in a meeting, communication styles to avoid, and the ways to enhance relationships with participants. Identify the common barriers to listening effectively and the steps to become an active listener, and how to ask effective questions and the four types of questions that are helpful during a meeting. Identify the different ways nonverbal messages can be sent, and interpret nonverbal communication and identify the steps to improve nonverbal communication.
Dealing with Difficult Employees (up to 6 Hours):
This course will teach supervisors and managers to face the task of dealing with difficult employees; those who often come in late, don't work hard, procrastinate, or keep morale low. You will learn how to determine the causes of employee performance problems and learn what interventions steps to take. Rather than dictate performance changes, managers are encouraged to give constructive feedback to help employees improve work ethic and morale. A six-step Intervention Model will offer good suggestions about communication, a plan of improvement, and problem resolution. The Intervention Model also shows how to deal effectively with discipline and termination situations. All employee performance issues, including management responsibility, are discussed in detailed case studies.
Sexual Harassment (up to 6 Hours)
Avoid sexually harassing behavior, realize the cost of sexual harassment to an organization, and identify the psychological, health-related, and career-related effects of sexual harassment. Describe the law against sexual harassment and the types of sexual harassment, and understand an organization's liability if a non-employee harasses an employee. Identify behaviors constituting verbal, nonverbal, and quid pro quo types of sexual harassment, types of sexual harassment behaviors, and recognize the impact of sexual harassment in the workplace. Prevent sexual harassment in the workplace, respond appropriately if you or your co-workers are being harassed, and handle personal conversations in the workplace. Identify the need for a sexual harassment policy in an organization, respond appropriately to the employee being harassed and to the accused, and identify the repercussions of sexual harassment on the organization.
Time Management (up to 6 Hours)
Identify the benefits of time management, evaluate productivity, and identify goals and set priorities. Develop time management plans by identifying goals, creating daily plans, and recognizing obstacles. Use technology to save time instead of wasting time; and maintain a reasonable workload by saying "no." Increase productivity by controlling interruptions and meetings, and recognizing factors that adversely affect productivity. Avoid information overload by identifying causes, screening information, controlling paperwork, and using a filing system to organize your office; and communicate effectively.